Why Most Businesses Lose Leads After the First Contact
Many businesses assume a lead is lost because the prospect wasn’t interested.In reality, the lead didn’t disappear, it was never...
What Our Daily MIS Report Reveals About Customer Behaviour
Every phone call tells a story.Some show excitement, some hesitation, and others reveal what customers truly care about. At Cybiz...
5 Hidden Reasons Call Centers Struggle to Build Customer Loyalty
Everyone’s making calls.But not everyone is building relationships. Most call centers focus on call volume, not conversation quality —...
Data-Driven Decision Making: The Power of Market Research for Business Growth
IIn today’s competitive business environment, making strategic decisions based on intuition alone is risky. Data-driven decision-making...
