PH.D. ACADEMIC RESEARCH SURVEY

We at Cybiz Solutions are proud to work with Ph.D. scholars to obtain the information they require for their research studies according to the protocols of different accredited educational institutions. We distribute dissertation and thesis-related surveys and questionnaires with proper empirical research developed with precision through complex survey software. Our nationwide network with eminent personalities and organizations enables easier arrangement of interviews and data collection. Concerning any subject, our professionals go through your synopsis and create customized questionnaires and find the required results from the mentioned locations and authorities at ease.

Data collection is a vital process in conducting research and dissertation and can play a major role in defining the overall outcomes or conclusions significantly. Since our expert tribe is well-qualified and trained by various Ph.D. scholars across the globe, collection for any type of surveys from personal interviews to mauls, from focus group questionnaires to in-house surveys becomes efficient with their tacit skill set to transform these data into readable pieces of information helping you to make the bigger decisions in your project. We offer both mainstream scientific studies for determining the causes and effects (E.g.: a natural disaster) to less complicated ones like minimal case studies. With absolutely no discrepancies and 100% void of plagiarism, our coordinators get the best surveys done for you with precise analytics and on time.

Benefits of surveys for your Ph.D. projects and researches:

• Professionally executed analytical reports with data and results submitted within the given time frame.
• Vast community to be enlisted as focus groups enhancing the quality and accuracy of the surveys with users interested and motivated to help with practical resources.
• The intuitive and self-explanatory process to get your creative surveys faster and better, enabling one to focus on the other dimensions of the project.
• Simple and easy export of survey data into digestible bits of information readable in programs like IBM SPSS Statistics, Excel, R, Stata, etc.)
• Focus on the conditions and characteristics mentioned in the synopsis restricting only relevant questions to the participants.
• Effective communication with different authorities and geographies through the mail and in-person for better results.
• Complete data security to your project subject and details with no information shared over any public platform.
• The decision of the number of questions and respondents lies with the student or the researcher for questionnaires, while we take whole responsibility for formulating them.
• Easier access with personalities beyond the reach of the pupil for interviews.
• Both qualitative and quantitative approaches can be chosen to suit your research objectives.

Customer Service Surveys

Use customer service surveys to build customer loyalty.

Customer service focuses specifically on the quality of assistance and courtesy granted to those who patronize an organization.  Good customer service drives customer engagement, referrals, loyalty, repeat business, and sales volume.  Customer service is essential to both developing and maintaining relationships with customers.

By understanding how your customers perceive their experience with your organization, developing criteria, and adhering to it, you ensure customer service experiences are positive, and the things that matter most to customers are being addressed.

In over three decades of conducting survey research in thousands of businesses, we have found that once a slide in customer service begins, it can be difficult to curtail.  By continually monitoring customer service through the use of regular surveys, you can ensure service levels remain high and customer loyalty is strong.  So why should your organization consider implementing a customer service survey?

• Avoid loss of reputation
• Maintenance of market-share
• Better understanding of customer expectations
• Identification of performance gaps
• Access to customer service data

By asking the right questions, applying our ClearPath Analytics, and identifying specific steps to take to improve your customer touch points, NBRI’s Customer Service Surveys provide quick wins for organizational performance and profitability.

Mystery Shopping and Mystery Audit

When it comes to understanding company performance, using mystery shopping research is a hugely powerful customer service tool which allows companies to see beyond traditional customer survey results.

Mystery shopping research provides clients with the ability to view the business objectively by asking non-subjective customer service questions. This allows us to focus on the process rather than an emotive view of how a customer feels after interacting with a service or product.

Our research can be conducted by choosing a number of mystery shopping research approaches and includes reporting for physical retail locations, call centre environments and online services.

The detailed research we conduct helps companies to understand at a granular level where customer service delivery differs from anticipated standards. This can be particularly relevant when a business rolls out a new sales process or sets out new customer service standards that take time for staff to adapt to.

Using this type of research measurement means that you can trend improvements over time by having regular, consistent and timely reporting.

Data Collection Methods

Our data collection methods include detailed evidence capture and which can be conducted as either quantitative or qualitative exercises.

Quantitative Mystery Shop Research

Quantitative market research is more structured than qualitative research methods and is statistical in nature. By asking our mystery shoppers to target locations or services with a higher frequency you will have access to numerically robust data on which to make informed decisions.

Our quantitative mystery shop services are particularly suitable for businesses in a fast moving environment and can be the solution for clients seeking to:

• Collect numerical data which can be analysed by customer insight/operations teams
• Evaluate what is happening within stores or contact centres
• Gain anonymous responses allowing mystery shop researchers the opportunity to be completely transparent about the service they receive
• Collect large sets of data quickly and effectively

Qualitative Mystery Shop Research

Custom qualitative research services are the solution for clients seeking to:

• Understand the complete customer experience
• Test new product and service frameworks in sample numbers
• Create and test new product concepts (User Acceptance Testing)
• To assess and turnaround poor performing resources with focused testing

Benefits of Physical Mystery Shopping.

• Accurate reporting of what your customers see.
• Cost effective record of what’s happening in your stores.
• Can be used to increase staff productivity.
• Fully flexible to meet your business needs.
• Excellent tool to measure your customer’s journey.
• An efficient way of identifying staff in need of further training.
• An effective deterrent against dishonesty, poor service or bad practice.

Customer Satisfaction Surveys

Customer satisfaction is a leading indicator of a customer’s intent to return for more purchases and services.

Satisfied customers impact profits directly through their willingness to remain customers for a longer period of time, purchase more during that time, and pay slightly higher prices for what they perceive as a premium product.  Moreover, satisfied customers are also likely to be lower-maintenance customers, requiring fewer resources to serve, thereby indirectly decreasing the costs associated with service.

Understanding customer satisfaction is important to increasing financial performance and can help organizations identify potential problems in specific departments or areas. Information obtained from the customer can also alert an organization to changes in customer preferences, which can then be used to increase the quality of products or services offered.

NBRI’s Customer Satisfaction Surveys explore the relationship between satisfaction and a variety of perceptions, such as:  company image, customer service, ethics, communications, value, and product/service offerings. This type of assessment allows an organization to understand what customers want right now, whether those needs are being met, and the areas in which they lag behind their competitors.  A well-designed survey yields rich and actionable data that can substantially bolster organizational performance.

By tailoring a survey to meet your organizational needs, NBRI can accurately identify the leading root causes of your customers’ buying behaviors, regardless of product, service, industry or market.

Ultimately, with ClearPath Action, you are primed to address and manage root causes, increase sales and financial performance, and ensure sustained customer relationships in the future.

By working with NBRI, you will see improvements in multiple areas, such as:

• Customer engagement
• Intent to return
• Intent to recommend
• Customer loyalty
• Definition of performance objectives
• Measurement of opinions surrounding new products or services
• Maintaining a customer-centric focus

KYC Document Collection And Verification

The Document Verification Services and document collection from the cusotmer end go through a rigorous audit process and are verified as per the respective clients' norms by the company's specially trained verification executives.

The entire verification process involves reviewing, inspecting, and testing to establish that the document meets the regulatory standards or respective norms as specified by the client. Audit and verification processes emphasize on giving the clients complete information, genuineness, and reliability of documents.

We can do the process entire SOUTH INDIA
(ANDRA PRADESH,TELUNGANA, KARNATAKA, KERALA AND TAMILNADU)

Manpower Consultancy Services

• Strategic Talent Acquisition: Our adept recruitment specialists employ their industry insights to source and attract top-tier talent tailored to your unique needs. By streamlining the talent acquisition process, we empower you with access to the finest candidates.
• Holistic Skills Assessment: Meticulously evaluating candidates' skills, experiences, and cultural compatibility, we ensure a seamless integration into your organization. Our in-depth assessments optimize placements by aligning strengths with your requirements.
• Continuous Training and Development: We understand the significance of sustained professional growth. Our tailored training programs elevate employee skills and expertise, contributing to the long-term success of your workforce.
• Performance Enhancement Strategies: Going beyond recruitment, we devise strategies to amplify employee performance, motivation, and overall engagement. By fostering a positive work environment, we aid in retaining invaluable talent.
• Strategic Workforce Planning: Collaborating closely with you, we align your workforce with your organizational objectives. Our consultants identify talent gaps, create succession plans, and fortify your organization for future challenges.
• Comprehensive Outplacement Services: During transitional periods, our compassionate outplacement services provide departing employees with seamless support as they embark on new opportunities, ensuring a positive transition.
• End-to-End HR Consulting: Our expertise extends beyond recruitment to encompass comprehensive HR consulting. We offer counsel on policies, compliance, organizational structure, and more, ensuring optimal human resources functionality.